A buyer says your list email never arrived

When you publish a list you can send it to your subscribers in one tap. It goes out in your name to everyone on your list who has not unsubscribed. If someone says it never arrived, work through these checks before anything else.

First, confirm they are actually on your list and have not unsubscribed. Every email you send carries a one-click unsubscribe, and a buyer who tapped it is quietly dropped from future sends — that is the law, and it is the most common reason a list stops arriving.

Have them check spam or junk, and confirm the address you have for them is the one they read. Your subscriber list is yours to see and export, so it is easy to check the address against what they expect.

To send again, publish a new version and send that. A given published version goes out once — the app tells you a list "was already sent" if you try to re-send the same one — so a fresh version is how you re-reach everyone.

Sending is a paid-plan feature and needs your business address on file, because the law requires a postal address in every email footer. If your sends are not going out at all, check the Plan and billing screen and your business address in Settings. If one address keeps bouncing, that is usually their mail server — reach us and we can check whether it bounced or was marked as spam.